Question 1

I would like to reserve a table at the Main Dining

Accepted Answer

For table reservations, please contact (+673) 737 5825 via phone or WhatsApp. To view our Main Dining menu, please view link (PDF): https://bit.ly/3NWzgxG  In the month of Ramadhan, our Main Dining is open from 6:00 PM - 8:30 PM (Last order at 8:00 PM).

We look forward to having you at The Abode Resort & Spa.

Question 2

Main Dining menu

Accepted Answer

To view the Main Dining Menu (PDF): please click here.

Question 3

Where can I eat at the resort?

Accepted Answer

Currently, our Main Dining is open from 7:00 AM - 8:30 PM. The last order is at 8:00 PM. For table reservations, please contact (+673) 737 5825 via phone or WhatsApp.   Sunset Lounge is temporarily closed in the month of Ramadhan.

Question 4

Ramadhan Iftar Dinner

Accepted Answer

During the month of Ramadhan, try our scrumptious Iftar Dinner menu. To view our menu (PDF), please view https://bit.ly/3NWzgxG  For table reservations, please contact (+673) 737 5825 via phone or WhatsApp. For groups of 10 or more, pre-order is required before 2pm same day.

Question 5

How do I get to The Abode Resort and Spa?

Accepted Answer

The Abode Resort & Spa is located within 5 minutes drive from SOAS Bridge, heading towards Bangar town. You can find us on Google Maps - https://goo.gl/maps/aYbKVWdsBdmnh7W7A   Upon arriving at The Abode, free parking is available on the property. Please park your vehicle at the car park. We have a buggy ushering all guests to the Reception.

Question 6

Are there any guest restrictions due to COVID-19?

Accepted Answer

In light of our current situation, we are staying up to date with the Standard Operating Procedure (SOP) from the Minister of Health (MOH) for the health & safety of our guests at the Resort.   SOP guidelines provided by MOH are as follows; BruHealth app (Code Green means that you are healthy and safe to enter business premises or participate in activities), body temperature check, social distancing, a mask must be worn at all times at public areas.

Question 7

What are your rates per night?

Accepted Answer

Our tented villa rates and amenities are available on our website: www.abodebrunei.com/tents   You can pre-book your stay online. If you require any assistance with booking reservations, kindly message us and we will be happy to help you.   Website Chat Phone: (+673) 737 5825, or WhatsApp: https://wa.me/6737375825 Email: abodebrunei@ecogreen.property

Question 8

Are photo/video shoots permitted?

Accepted Answer

Photoshoot and Videoshoot is permitted for in-house guests staying at the Tented Villas. For any photography or videography conducted at the Resort, permission is required from the Management seven (7) days prior to your arrival date. For safety reasons as well as concerns for our guests’ privacy, the Resort prohibits the operation or use of drones on or over any part of our premises and riverfront.

Question 9

Are there any guest restrictions due to COVID-19?

Accepted Answer

In light of our current situation, we are staying up to date with the Standard Operating Procedure (SOP) from the Minister of Health (MOH) for the health & safety of our guests at the Resort. SOP guidelines provided by MOH are as follows; BruHealth app (Code Green means that you are healthy and safe to enter business premises or participate in activities), body temperature check, social distancing, a mask must be worn at all times at public areas. We will be minimizing our resort activities, please reach out to us for updated resort activities available.

Question 10

What are your tented villa rates per night?

Accepted Answer

Our tented villa rates and details are available here: www.abodebrunei.com/tents   You can pre-book your stay online. If you require any assistance with booking reservations, kindly message us and we will be happy to help you. You may reach us on via our website chat or WhatsApp (673) 737 5825 - https://wa.me/6737375825

Question 11

Upon making a reservation booking, when is payment required?

Accepted Answer

Full payment is required to confirm your reservation booking. You may wish to pay online via a secured payment gateway. Other payment methods are available; Bank Transfer (BIBD or Baiduri Bank), BIBD Quick Pay App and Pocket App.

Question 12

Tell me more about your resort activities

Accepted Answer

From nature trails to river cruises, we encourage off-screen time with family fun time and engagement!  Our resort activities are available here; www.abodebrunei.com/uniqueadventures.   Resort activities are for in-house guests only. Labu Santai Cruise is also open to dine-in guests, subject to availability and weather conditions.  Reach out to us:  Phone/WhatsApp (+673) 737 5825 www.abodebrunei.com

Question 13

Are your tented villas air-conditioned?

Accepted Answer

Yes, all our tented villas are air-conditioned.

Question 14

Is Wi-Fi available?

Accepted Answer

Wi-Fi is currently not available in the Resort. 4G network is available within the vicinity of the resort with no issues connecting via your smart device/s.

Question 15

Is a photo shoot permitted?

Accepted Answer

Photoshoot is permitted for in-house guests staying at the Tented Villas. For any photography or videography conducted at the Resort, permission is required from the Management seven (7) days prior to your arrival date. For safety reasons as well as concerns for our guests’ privacy, the Resort prohibits the operation or use of drones on or over any part of our premises and riverfront.

Question 16

Can I request a baby cot?

Accepted Answer

A baby cot is available upon request, subject to availability.

Question 17

I would like to cancel my reservation (Tented Villas)

Accepted Answer

CANCELLATION POLICY To make your stay as pleasant as possible, the Management of The Abode Resort & Spa requests your co-operation in observing the following payment and cancellation policies: ​​ Deposit / Pre-payment: Modes of payment can be in the form of Cash, Credit Cards or Bank Transfers, BIBD QuickPay and Pocket. Payment for the entire stay duration is required within 24 hours of making the reservation, failing which, it will be automatically released.  If the period of stay is extended either prior or during the stay, full payment of the extended period must be received before the request for extension can be confirmed. Confirmation of extension is also subject to availability. ​ Cancellation: Cancellation made between 14 to 7 days prior to arrival date will incur a 50% cancellation fee. No refund if cancelled less than 7 days prior to arrival. Refunds, if any, will be made in the same mode that payment was received in and may take up to 30 days to process. Cancellation made anytime more than 14 days prior to arrival will not incur any cancellation fee, however, refunds may be subject to nominal bank charges. If a cancellation is due to Quarantine Order from COVID-19, and sufficient evidence has been provided, there will be not be any cancellation fees. However, the payment received will not be refunded. The reservation will instead be held for a future booking.
  Amendment: Amendment is defined as (1) changing names, and/or (2) increasing or decreasing the number of nights for the confirmed reservation. If an amendment results in a change of arrival date, then it is considered as a cancellation of the confirmed reservation and re-booking a new one, which is subject to availability. If a reservation is amended between 7 days to the day of arrival, and it results in a shorter stay duration, the balance amount will not be refundable. Amendment made more than 7 days prior to arrival that results in a shorter stay, the balance amount will be credited to the room folio upon check-in for incidental spend. Any unused amount will not be refundable. If an amendment results in a longer stay duration, then the balance amount owed will need to be paid in full before the amendment can be confirmed. Please note, confirmation is also subject to availability. ​ No Show: Accommodation not occupied by 1600 hours (4 pm) on date of arrival will be considered as No Show, unless prior arrangement for late check-in has been made. In an event of No Show, full pre-payment received will not be refunded. ​ Changes due to COVID-19 Lockdown: Reservations for arrival dates that fall during a Lockdown situation will not be refunded but will be held for a future booking.
  Effective 7 April 2022. 
For assistance on your refunds, please reach out to us: 
Phone/WhatsApp: (+673) 737 5825  Email: abodebrunei@ecogreen.property

Question 18

How do I book a Tented Villa?

Accepted Answer

You may book your stay online via our website: www.abodebrunei.com/tents   Our Reservations Team can also kindly assist you with your booking reservation. Please contact (+673) 737 5825 via phone or WhatsApp.  Resort Policy: www.abodebrunei.com/policy

Frequently Asked Questions